Delivery and disputes need evidence, not guesswork.
This pre-launch policy describes the controls Fullary intends to require before Marketplace checkout opens. There are currently no Marketplace orders to refund or deliver.
Separate from Fullary Pro
This policy is for future purchases from independent Fullary Market sellers. It does not govern Fullary's own Pro subscription, which remains covered by the Subscription Cancellation and Refund Policy and is currently sold through Lemon Squeezy.
Terms shown before payment
Before checkout is activated for a category, each listing must state what will be delivered, how it will be delivered, any buyer action required, the expected timing, and the category-specific cancellation or refund conditions. The final terms shown before payment will control the order, subject to mandatory law. A private creator draft is not an offer and creates no delivery obligation.
Delivery records
For a digital item, the activated system must record the order, the file or access version, and the delivery or access event without exposing payment-card data. For a service, the seller must keep the agreed scope, schedule, completion, and buyer-acceptance record. For a physical item, the enabled listing must identify shipping coverage and the seller must retain dispatch and tracking or equivalent delivery evidence. Categories may remain unavailable until suitable evidence and fulfilment controls exist.
Reasons for a review
A buyer may request review when an order is not delivered, is materially different from its listing, cannot be accessed in the advertised compatible format, is duplicated, is charged without authorization, arrives damaged where a physical category is enabled, or otherwise qualifies under the terms shown at checkout or mandatory law. A change of mind, misuse outside stated compatibility, or dissatisfaction with an accurately described subjective style does not automatically guarantee a refund; applicable law and the checkout terms still control.
How to raise a future order issue
Once checkout opens, the buyer will use the order-support route and provide the order reference, the item and seller, a concise explanation, the requested resolution, and relevant screenshots or delivery records. Never send payment-card details, passwords, government IDs, or unrelated private chats. Until a dedicated order route is live, policy questions—not transaction claims—may be sent to admin@fullary.com.
Review and possible outcomes
Fullary may request information from the buyer and seller, preserve the listing shown at purchase, consult the payment provider, and temporarily restrict an item or account while reviewing the issue. Depending on the activated order terms, evidence, provider rules, and applicable law, an outcome may include delivery, replacement or correction, cancellation, full or partial refund, denial with reasons, account restriction, or referral to the payment provider or competent authority.
Refund processing
An approved refund must be initiated through the same approved Marketplace payment flow used for the order and ordinarily returned to the original payment method where the provider supports it. Fullary will not ask a seller to repay a buyer through an undocumented off-platform transfer. Provider processing times, exchange-rate differences, bank handling, and chargeback timelines will be disclosed when the live payment configuration is known; no payout or refund timing is promised by this pre-launch page.
Chargebacks and misuse
A buyer may retain chargeback or statutory rights that cannot be waived. Where appropriate, using the Marketplace order-support route first can allow a faster evidence-based resolution. Buyers and sellers must cooperate with legitimate provider investigations and must not fabricate evidence, make duplicate recoveries, threaten a false chargeback, or use disputes to obtain a product without paying. Fullary may restrict abusive accounts while preserving mandatory rights.