Cancellation and refunds without surprises.
This policy applies only to Fullary's own software subscriptions sold on or after August 22, 2026, in addition to rights required by applicable law.
Subscription policy, not Marketplace policy
Fullary Pro is Fullary's own software subscription and is currently sold through Lemon Squeezy. This page does not govern a future purchase from an independent Fullary Market creator. Marketplace checkout is not live; its pre-launch delivery and refund framework is published separately at Marketplace Delivery, Refunds and Disputes.
Cancel any renewal
You may cancel a subscription through the hosted billing portal. Cancellation stops the next automatic renewal; paid access normally continues through the end of the current billing period. Deleting your Fullary data does not automatically cancel billing, and cancelling billing does not delete your data.
First-purchase refund
You may request a refund of your first Fullary subscription charge within 14 calendar days after purchase. Send the account email and invoice number to admin@fullary.com. Never send payment-card details. A first-purchase request is not eligible under this voluntary policy where there is fraud, material abuse, or a previous refund for the same customer; any mandatory legal right remains unaffected.
Renewal charges
Renewal charges are generally non-refundable because renewal timing and cancellation controls are disclosed before purchase. If a renewal was accidental, contact support within seven calendar days. We will review the account’s cancellation history and usage and may approve a refund; this does not reduce remedies required by law.
Service failure and duplicate charges
Report duplicate charges immediately. If a paid feature is materially unavailable and support cannot restore it within a reasonable period, we may issue a pro-rated or full refund as appropriate. Nothing here limits a refund or remedy that applicable law requires.
How refunds are processed
The Merchant of Record shown on your receipt processes approved refunds to the original payment method. Bank processing times, exchange-rate differences, and payment-provider fees are outside Fullary’s control. You will receive confirmation when the refund request has been submitted to the payment provider.